Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at backwashvtg@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at backwashvtg@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at backwashvtg@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at backwashvtg@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at backwashvtg@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at backwashvtg@gmail.com.
Return & Refund Policy — Backwash Vtg
All Sales Are Final — Second-Hand & Vintage Items
All items sold by Backwash Vtg are unique, pre-owned, vintage or second-hand pieces. Each item is carefully described and photographed to reflect its true condition, including any signs of wear, aging, or imperfections. By completing a purchase, you acknowledge and accept the described condition of the item.
Statutory Right of Withdrawal (EU Law) As required by EU Directive 2011/83/EU, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, you must notify us in writing within that period: 📧 backwashvtg@gmail.com
Return Conditions — Strictly Enforced Returns are only accepted if ALL of the following conditions are met:
- The item is returned within 14 days of the withdrawal notice
- The item is in the exact same condition as delivered — unworn, unaltered, and with all original tags/packaging if applicable
- All return shipping costs are fully paid by the customer, including any customs or import fees
- A tracked and insured shipping method must be used — we are not responsible for lost return packages
- The item must be securely packaged to prevent damage in transit
Non-Returnable Situations We will refuse the return and send the item back at the customer's expense if:
- The item shows signs of use, washing, or alteration after delivery
- The item is damaged during return transit due to improper packaging
- The return is received outside the 14-day return window
- The condition does not match what was delivered
Refunds Refunds are issued only after we receive and inspect the returned item. If the item passes inspection, the refund will be processed within 14 days to the original payment method. Original shipping costs are non-refundable.
Legal Guarantee As permitted under Portuguese law (Decree-Law No. 84/2021), the legal guarantee for second-hand goods is 1 year from delivery.
Contact 📧 backwashvtg@gmail.com 🌐 www.backwashvtg.com